Reference

bonsaibola Terms that set your account rules

Open your account and we show the rules that govern deposits, logins, device access, and withdrawal checks before you act.

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When the terms apply to you

bonsaibola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply as soon as you open an account or keep using one, and they can change when local rules or payment rules change. If the law where you live does not allow access, you must not use the account. We may pause deposits, withdrawals,

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or profile edits when the registered name does not match the name on DANA, OVO, GoPay, or QRIS, or when device activity looks different from the normal pattern. The current text on this page controls each request, and any later change applies from the time we
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post it. If you want to close an account or correct a record, send the request from your registered email so we can verify it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

SUPPORT PATHS

Where to ask about clauses

If a clause is unclear, the fastest path is the chat button inside the lobby on mobile or desktop.

Live chat Open live chat from the lobby or account menu when you need a clause checked. We can confirm your account status, active session, and any pending verification step before you send a request.

WhatsApp Use the WhatsApp contact linked in your account area if you need a quick read on a blocked login, name mismatch, or wallet detail. Keep your registered number ready so we can match the account.

Email Send the email shown in your profile when you need a written record for a terms question or a change request. We use it for identity-linked updates and longer checks that need files.

DATA HANDLING

How we handle your data

We keep policy handling tied to the account you actually use: your registered name, wallet reference, device history, and support contact all need to line up before we approve a sensitive change.

Data use

We keep only the fields needed to run the account: name, contact route, wallet reference, device log, and support history. That lets us match requests to the right profile before any terms change is applied.

Cookies

Cookies keep you signed in on phone and desktop, remember your last session, and reduce repeated checks when you return. You can clear them in your browser, but that may end the current session.

Account security

We expect your password, email, and wallet name to stay consistent. If a login comes from a new device or the name does not match, we may ask for another check before the account can move forward.

Retention

We keep chat logs, change requests, and verification files only for the period needed to handle the account, settle a dispute, or meet local legal duties. After that, the records are removed or anonymised.

Change requests

To change a profile detail, send the request from your registered email or start it in live chat. We will confirm the current terms, ask for the matching file if needed, and then update the account.

Contact rights

If you want a copy of the data we hold or want a correction, write to the support address shown in your account area. We answer using the same channel so the request stays traceable.

Questions about account terms and access

These are the questions that come up before you open an account or send a change request. The short answer is simple: read the current terms on this page, keep your name and wallet details matched, and use the contact route tied to your account for anything sensitive. If local law changes, we may update the terms and ask you to accept the new version before you continue.

They apply from the moment you open an account or continue using one, including logins from mobile or desktop. If we change the terms, the current version posted on the page controls future use.

No. Your account name and wallet name should match, because we use that match during funding checks and sensitive requests. If they do not match, we may hold the request until we can verify it.

A new device can trigger an extra check, especially if the browser, location, or session pattern changes. That protects the account and helps us confirm that the request came from you.

Send the request from your registered email or the chat route linked to your account. Tell us exactly which detail needs changing, and attach the file we ask for if the term requires it.

We keep account logs, chat history, and verification files only as long as needed to run the account, settle a dispute, or meet a legal duty. After that, we remove or anonymise them.

Check the current terms on this page and contact support before you use the account again. If local law no longer permits access, you must stop using the service until it is allowed again.

bonsaibola Terms that set your account rules

Where to ask about clauses

How we handle your data

Data use

Cookies

Account security

Retention

Change requests

Contact rights

Questions about account terms and access

01 When do these terms apply to my account?

02 Can I use a wallet name that is different from my account name?

03 What happens if I log in from a new device?

04 How do I ask for a correction to my details?

05 How long do you keep my records?

06 What should I do if local law changes?

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